product not delivered by timtara.com

Signatures:
  0 (Goal: 50)

Petitioning: want money back

Petitioner: Yaskhan started on July 25, 2012

on 27/06/12 we ordered on the website www.timtara.com a LG microwave oven model no 2149BB.the order number is 10279236.
till now we have not received the product and whenever we call their call centre office at..01353051500,the representatives gives us false and misleading information.
NOW since the last few days they are giving us a new misleading information that the status of the order is WAITING FOR SHIPMENT.it seems they don't have the product and they do not seem to be a genuine company.
actually the customer service representatives do not have any clear or firm knowledge as to what is going on in their company.they have just been coached to give false and misleading information and get rid of customers.
in their website they have made a claim that they refund the payment if the product is not delivered but whenever we call them to cancel the order they just do not respond.
we are no more interested in the product and just WANT TO CANCEL THE ORDER AND GET THE REFUND.

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