PICK POCKETING BY INDIAN RAILWAYS

DAY BY DAY INDIAN RAILWAYS ARE RUNNING PREMIUM TRAINS WITH DYNAMIC FARE SYSTEM.
IN CASE OF REGULAR TRAINS, PASSENGER HAD THE RIGHT TO CLAIM FOR REFUND OF FARE WHERE THE TRAIN RUNS WITH A LATE OF MORE THAN 3.5 HOURS. THIS BASIC RIGHT WAS NOT PROTECTED IN CASE OF PREMIUM TRAINS. THE PASSENGER HAD NO RIGHT TO CLAIM FOR REFUND EVEN IN CASE OF INORDINATE DELAY. FOR NO FAULT OF PASSENGER, HE IS BOUND TO WAIT TILL THE TRAIN ARRIVES AND GET DISTURBED OF HIS PROPOSED SCHEDULE.

MY QUESTION IS WHY ONE SHOULD PAY EXTRA FARE WHILE FOREGOING BASIC RIGHT. FOR THIS I MADE VARIOUS CORRESPONDENCE AND APPLIED THROUGH RTI ALSO. I WAS REPLIED THAT UNLESS THE TRAIN IS CANCELLED NO BODY CAN GET REFUND. THIS IS NOT YET ALL CORRECT WHERE CONSUMER INTEREST PLAYS ROLE.

FURTHER, WHEN I ASKED FOR 'IS THERE ANY CORRECTION PROPOSALS IN THIS REGARD?' , SURPRISINGLY I GOT REPLY THAT 'AT PRESENT THERE IS NO SUCH PROPOSAL'. NOW, I SENT A LEGAL NOTICE TO RAILWAY AUTHORITIES FOR THEIR VIOLATION OF NATURAL JUSTICE.

I AM ATTACHING HEREWITH THE COPY OF RTI APPLN. FOR YOUR REFERENCE. PL. THINK OVER AND RAISE THE ISSUE.