Sony Ericsson W810i Mobile not repaired at Service Centre

Read the all below emails, which is self explanatory


---------- Forwarded message ----------
From: Vinayak Rao
Date: Aug 16, 2010 6:42 PM
Subject: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: 87823347)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com
Cc: director@core.nic.in, webadmin@core.nic.in, cccdel@del3.vsnl.net.in


Dear Sir/Madam,

I regret to inform you that, finally, u have not repaired my Sony Ericsson W810i handset even after taking 1 month of time at service centre and returned it without repair saying "Not repairable".
For this, I had already sent 7 reminders by email (attached for your reference) and regular telephonic followup, but very disappointed with most pathetic and disgusting service.

There was a problem in it's hardware, which results in bad battery performance. I want to just replaced/repaird this particular hardware. As there is no any problem in battery & charger. They have offer me expenses Rs.900, but even my acceptance for the same, finally they have not repaired the same.

How it can possible that the manufacturing company has shortage of spare parts.

I had purchased that mobile in Rs.15100 (Including SE MPS 60 speakers) + 2 GB Memory Card = Rs.1350 + Additional BST 37 Battery = Rs.1450, Bluetooth Device = Rs.2,000
= Grand total (approx.) = Rs.20,000.
This is the direct loss to me, because I can't use these all accessories in another handset. I will not prefer Sony Ericsson in future. I have suffered a lot by their after sales services.

For your information & necessary corrective action at earliest.

Thanks


Vinayak Rao // +91-9812697444



On 8/10/10, Vinayak Rao wrote:
Even a lots of reminders & telephonic contact at 011-39011111, I have not received single satisfactory response from your side.
What is the status of reference no. 87823347 (communication held over telephone ) ?
Now, I'm afraid whether I will got my original handset SE W810i or not !!! It's already 1 month passed.
I'm very disappointed with your service.

Vinayak Rao // +91-9812697444

---------- Forwarded message ----------
From: Vinayak Rao
Date: Aug 9, 2010 5:42 PM
Subject: Reminder 6 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: 87767708)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com

I have contacted at 011-39011111. What is the status of reference no. 87823347?

---------- Forwarded message ----------
From: Vinayak Rao
Date: Aug 2, 2010 11:00 AM
Subject: Reminder 5 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: 87767708)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com


Dear Sir/Madam,
It's almost One month, what is the status of Workorder No. SE310RJK13920 ?

I have contacted at 011-39011111 & Janakpuri Centre also, but not responded properly.

Please update me whatever the status is. It's already too late & I don't want to be late further.

Vinayak Rao // 9812697444 // vinayak@bgh.surya.in, vinayakraao@gmail.com




---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 30, 2010 6:07 PM
Subject: Reminder 4 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: 87767708)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com


It's about 20 days to go, what is the status of Workorder No. SE310RJK13920 ?


---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 21, 2010 3:46 PM
Subject: Reminder 3 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: 87767708)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com

---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 19, 2010 1:42 PM
Subject: Reminder 2 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: 87767708)
To: "questions.in@support.sonyericsson.com"
Cc: sonyericsson@sonyericssonmail.com


It's about 10 days to go, what is the status sir?

---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 16, 2010 12:43 PM
Subject: Reminder 1: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: 87767708)
To: "questions.in@support.sonyericsson.com"
Cc: sonyericsson@sonyericssonmail.com


---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 13, 2010 3:58 PM
Subject: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: 87767708)
To: "questions.in@support.sonyericsson.com"
Cc: sonyericsson@sonyericssonmail.com