Failure to mention so vital condition on Airtel Sim Cover, amounts to DEFICIENCY

12.3.2011

Sub. Still after their promise, AIRTEL failed to reactivate our 40 sims.
Reactivate 40 sims & stop fooling us thru fake promises just to harass & delay.


ON 17.2.2011 we received a call from Airtel-Delhi assuring us that the issue would get resolved in 24 hours.
BUT regretfully, still after 3 weeks, the promise of Airtel proved to be just as deceiving & fake as their services again meant just to harass its subscribers as they have been doing for so long with us.
AIRTEL in their ads call people to switch from other service provider to them.
BUT looking at their such deceiving tactics people would prefer to move from AIRTEL to other mobile service provider.
AIRTEL should remember that in these days of tough competition, sp where now as per the government’s notification one could easily switch to a better mobile company without having to change their own existing mobile number AIRTEL would go on losing their clients if they remain adamant in their such tactics.

Failure to mention such a vital condition on the Airtel Sim Cover, amounts to DEFICIENCY and NEGLIGENCE on Airtel part, which they could be prosecuted for in The Consumer Court under THE CONSUMER PROTECTION ACT,1986, demanding the heavy compensation for deactivating all the 40 Sims purchased by me and my family.

TAKE THE BURNING EXAMPLE OF THE RECENT LANDMARK CASE OF CUSTOMS COMMISSIONER MR. DEEPAK KUMAR, WHO HAS FILED THE CASE FOR RS. ONE CRORE COMPENSATION AGAINST ITC FOR NOT DISPLAYING ADEQUATE WARNING ON THEIR PACKS.

AIRTEL failed to print the vital warning on their Sims’ pack that if the Sims were not started being used in three months after the purchase, the buyer would lose all his money spent on those Sims.

BRIEFS
I and my family purchased 40 Mobile Sims of Airtel.
And on the cover of Sims, it was categorically written that the Sims have LIFE TIME VALIDITY, provided they are activated in three months after its purchase. And this was done by the dealer instantly before us plus was rechecked by us after reaching home.
Every Sim was found working with full net coverage. We categorically asked the dealer that all the 40 Sims could not obviously be used simultaneously and hence would be used one by one as the Sims would go on exhausting.
The dealer assured us not to worry about and pointed out the LIFE VALIDITY TERM PRINTED on the Airtel Sims covers.

NOW the bitter part started when we tried to use them, once the first Sim got over. The Sim failed to work. When enquired and followed up the matter, we got very irresponsible written reply from one Ms Smriti Saxena of Airtel that as the Sims were not started being used in three months after the purchase, they were deactivated.
What type of arbitrary, immoral and illegal action and reply we got from Airtel.

They expect us to suffer thousands of rupees for these 40 sims and they deny in this way? This is nothing but tyranny of Airtel and they must stop claiming that they care for their customers.


We will have to buy 40 mobiles to start using all these Sims simultaneously.
Do Airtel expect this from us? Of course no.

And when we lodge our complaint to them, they without looking at the MERIT of the case, the AUTHENTICITY of the case, simply prefer to cut off the clients’ throat by misusing arbitrarily their any ABCD net condition as a tool to go for such a daylight robbery, putting their customer into thousands of rupees loss caused by AIRTEL’s NEGLIGENCE and DEFICIENCY.

It seems Airel is leaving no other choice before us except taking up the matter first with hundreds of Consumers Grievances Forums available on net and then to take up the matter in the Consumer Court, the way the Customs Commissioner Mr. Deepak Kumar did for one crore against ITC., obviously at the risk and cost of Airtel for heavy compensation to harass us with Trauma and monetary loss in this way.


Rameesh Kkumarr Agarwal
Email: rameesh727@yahoo.co.in