please solve the problem permanently

Signatures:
  8 (Goal: 1,000)

Petitioning: lenovo

Petitioner: Rahul started on July 27, 2009

sir
I bought laptop at aug 2007.There was a manufacture problem in dvd drive.This problem is in all its 5561-4eq model.
My service center engg. also say that it is due to its model defect.
Then why not you replace my laptop with another laptop