Petition against State Bank of India for leaking their customer details

Signatures:
  3 (Goal: 50)

Petitioning: State Bank of India, PayU, Mobikwik, Paytm

Petitioner: J A I started on August 31, 2015

Petition against State Bank of India for leaking their customer details

My father (Mr N K Sharma) got a call from mobile 9709191351 Vodafone Bihar & Jharkhand between 9:30 am on 11th Aug’15 & Caller identified himself as Om Prakash Verma and he is a SBI ATM Inspector and he is to activate the lapsing ATM Card as instructed by SBI to inform all their customers. He told my father that he knows that he is having two SBI A/C & to verify the ATM Card No 622018XXX4302 & 622018XXX2092). Then he said he will activate the account and requested that the OTP messages will come as SMS, please confirm back those SMS to him and then delete those messages. Then my father got convinced & started getting OTP messages, which he asked to confirm for activating ATM Card and then below are the details of fraud transactions happened. After couple of debit SMS my father called me and informed the same. Below are the details I could able to trace after reaching the companies from where the below transaction happened. Organizations are – PayU, Paytm.com & Mobikwik.

Couple of SMS

1. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs5000 on POS 504492070005454 at WWW MOBIKWIK COM txn# 195687

2. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs4970 on POS 504492070005453 at WWW MOBIKWIK COM txn# 195785.

3. Thank you for using your SBI Debit Card 622XX4302 for a purchase worth Rs928 on POS 000000000045666 at PayU txn# 081113182687.

4. Thank you for using your SBI Debit Card 622XX4302 for a purchase worth Rs23388 on POS 470000000005344 at Paytm.com Paytm.com txn# 807894.

5. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs31596 on POS 470000000005344 at Paytm.com Paytm.com txn# 809206.

6. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs2500 on POS 000000000045666 at PayU txn# 081113198739.

7. Thank you for using your SBI Debit Card 622XX4302 for a purchase worth Rs9990 on POS 504492070005454 at WWW MOBIKWIK COM txn# 197021.

8. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs2500 on POS 000000000045666 at PayU txn# 081113199978.

Trace of Mobile # 979191351:



Fraud Transactions happened on below accounts for Nand Kishor Sharma:

1. SBI A/C # 1165xxx203 ATM Card # (622018xxx4302) for total Rs 46,566/- SBI Branch Code 12812, Station Road, Jamshedpur

2. SBI A/C # 3057xxx157 ATM Card # (622018xxx2092) for total Rs 34,300/- SBI Branch Code 6354, AGRI MKT YARD, Parsudih, Jamshedpur

A. Passbook copy on transaction details are for SBI A/C # 1165xxx203 for total Rs 46,566/-:

Date Narration Ref. No. Debit
11-Aug-2015 POS PRCH POS 081113199978 PayU SBIPG 2,500.00
11-Aug-2015 POS PRCH POS 081113198739 PayU SBIPG 2,500.00
11-Aug-2015 POS PRCH POS 809206 Paytm.com Paytm.com Noida 31,596.00
11-Aug-2015 POS PRCH POS 195785 WWW MOBIKWIK COM NEW DELH 4,970.00
11-Aug-2015 POS PRCH POS 195687 WWW MOBIKWIK COM NEW DELH 5,000.00

B. Passbook copy on transaction details are for SBI A/C #3057xxx157 for total Rs 34,300/- :

Date Narration Ref. No. Debit
11-Aug-2015 POS PRCH POS 081113182687 PayU SBIPG 928.00
11-Aug-2015 POS PRCH POS 807894 Paytm.com Paytm.com Noida 23,388.00
11-Aug-2015 POS PRCH POS 197021 WWW MOBIKWIK COM NEW DELH 9,990.00


As soon, we got to know about the fraud, I got both my ATM Card blocked by calling SBI Toll Free No 1800112211. ATM Card # (622018xxx4302) for SBI A/C #3057xxx157 & (622018xxx2092) for SBI A/C # 1165xxx203.

• Then at the same time logged complaint with PayU online via email, details I got from them are below:

1. Online Mobile recharge done via Merchant URL www.spicesafar.com by Mr Parwej for Rs 2500/- * 2 times from IP address 182.66.40.12 (IP belongs to Bharti Airtel). Mobile number recharged was 8292653902 Airtel Bihar & Jharkhand@ 11 Aug'15 11:02:42 & 11:04:39 same date from PayU ID 393993854 & 393995256 and Transaction ID f80b2831439270910786 & 872b79b1439271245748 on SBI A/C 1165xxx203 & Bank Ref # 081113198739 & 081113199978

2. Online Mobile recharge done via Merchant URL www.emrecharge.com by Mr papa for Rs 928/- from IP address 223.176.27.111 (IP belongs to GPRS Airtel). Mobile number recharged was 8292653902 Airtel Bihar & Jharkhand@ 11 Aug'15 10:25:46 from PayU ID 393970 & Transaction ID 13544397 on SBI A/C 1165xxx203 & Bank Ref # 081113182687


Then at the same time logged complaint with Paytm.com online via email, details I got from them are below:

Below are the profile of the person who did transaction

Akash Rana,
64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN,
Asansol
West Bengal,India 713347.
Phone : 8116280178

Email : nina1111@gmail.com Not Verified
Phone Number : 8877074074 Verified

• Paytm cybercell confirmed that the transactions are blocked and amount will be reversed to the bank.

Transaction details are from paytm are:

Txn ID Cust ID Txn Date and Time Amount (in Rs.) Product Details Registered Mobile Number Registered Email Address Recharged Number # Operator Name/ Market place order IP Address Refund Status Shipping Address
2555996206 23894288 08/11/15 02:36 PM 7590 wallet purchase-involuntary added 8116280178 nina1111@gmail.com HP Laser Jet Pro P1108 single function Laser Printer182.66.40.12 INR 7590 has been refunded to bank Akash Rana, 64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN, Asansol, West Bengal,India 713347
2553676006 23894288 08/11/15 10:32 AM 15798 wallet purchase-involuntary added 8116280178 nina1111@gmail.com Sony C3 Dual (Black) 182.66.40.12 INR 15798 has been refunded to bank Akash Rana, 64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN, Asansol, West Bengal,India 713347
2553851102 23894288 08/11/15 10:50 AM 15798 wallet purchase-involuntary added 8116280178 nina1111@gmail.com Sony C3 Dual (Black) 182.66.40.12 INR 15798 has been refunded to bank. Akash Rana, 64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN, Asansol, West Bengal,India 713347
2553851102 23894288 08/11/15 10:50 AM 15798 wallet purchase-involuntary added 8116280178 nina1111@gmail.com Sony C3 Dual (Black) 182.66.40.12 INR 15798 has been refunded to bank. Akash Rana, 64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN, Asansol, West Bengal,India 713347


• Below are Mobikwik


Transactions done via Card Details - 622018xxxxx4302

Date Narration Ref. No. Debit

11-Aug-2015 POS PRCH POS 195785 WWW MOBIKWIK COM NEW DELH 4,970.00
11-Aug-2015 POS PRCH POS 195687 WWW MOBIKWIK COM NEW DELH 5,000.00
Transactions done via Card Details - 622018xxxxx2092
11-Aug-2015 POS PRCH POS 197021 WWW MOBIKWIK COM NEW DELH 9,990.00

The same has been mailed to fraudalerts@mobikwik.com & documents@mobikwik.com to stop the payments along with my father's ID proof & address proof and statement details. Below are the details which I got from Mobikwik:

MobiKwik Txn ID Amount Card No IP Address Email ID Date & Time Registered Mobile No. Status Refund Amount
1439265621012 5000 622018_X2092 182.66.24.70 www.sima333@gmail.com
2015-08-11 09:28:08.0 9507263269 partial refund 4649
1439265837039 4970 622018_2092 182.66.24.70 www.sima333@gmail.com
2015-08-11 09:32:03.0 9507263269 refund 4970
1439267822735 9990 622018_X4302 182.66.24.70 www.sony222@gmail.com
2015-08-11 10:05:12.0 9657802536 partial refund 7205

Mobile/DTH no./Order No. Amount Date & Time
9199909615 251 11-08-2015 10:17
9199909615 100 11-08-2015 10:17
9709191351 1000 11-08-2015 10:54
8121012713 100 11-08-2015 11:44
8084216964 200 11-08-2015 11:52
9735946375 300 11-08-2015 11:53
7277288952 155 11-08-2015 11:53
9572814728 30 11-08-2015 11:53
8969387763 1000 11-08-2015 11:54

1. Registered mobile which Mobikwik mentioned was 9507263269 and this belongs to Idea Bihar & Jharkhand circle.
2. Registered mobile which Mobikwik mentioned was 9657802536 and this belongs to Idea Maharashtra circle.
3. Registered mobile which Mobikwik mentioned was 9199909615 and this belongs to Airtel Bihar & Jharkhand circle.
4. Registered mobile which Mobikwik mentioned was 9709191351 and this belongs to Airtel Bihar & Jharkhand circle.
5. Registered mobile which Mobikwik mentioned was 8121012713 and this belongs to Tata DOCOMO ANDRA PRADESH & TELANGANA circle.
6. Registered mobile which Mobikwik mentioned was 8084216964 and his belongs to Airtel Bihar & Jharkhand circle.
7. Registered mobile which Mobikwik mentioned was 9735946375 and this belongs to Vodafone West Bengal & Andaman Nikobar circle.
8. Registered mobile which Mobikwik mentioned was 7277288952 and this belongs to Airtel Bihar & Jharkhand circle.
9. Registered mobile which Mobikwik mentioned was 9572814728 and this belongs to Aircel Bihar & Jharkhand circle.
10. Registered mobile which Mobikwik mentioned was 8969387763 and this belongs to Airtel Bihar & Jharkhand circle.


Now I would request you to please help me file an FIR against the details mentioned and help me recover my money and punish the culprits appropriately, so that they shouldn’t repeat this kind of similar act in future to anyone. At the same time I would also like to file a petition against SBI to leak customers confidential information. There should be a single contact number where customers should file a case against such fraud calling phone numbers and there should be proper investigation to catch the culprits. As such we don’t have any number where we can log any of such complaints and no bank takes the responsibilities to such fraud calls.

My Father already reported this case to Jharkhand Cyber Crime Police, but yet he hadn't received any calls from them, nor an FIR # yet generated and informed to him. This is really pitty that our Police department is so lethargic. A common man could pull all the above information in a day or two but police neither able to trace or made any progress yet. Shame ...