Credit Card misuse

Dear Sir
I was residing in Pune since Jan 2008 to May 2010 for job related purpose. During this time I had applied for a credit card from HSBC bank Pune on February 2008 and same was issued to my name. The credit card was dispatched by bank to my office address and since I was not available at that location as I was on leave for 10 days from my working company (Honeywell International (I) Pvt Ltd) and went to my native place Kerala. Due to this the card was redirecting to my residential address.

I was residing at below address since Jan 2008 to April 2008 as a paying guest with other guys. During in my absent the credit card was taking delivery by the name of “Sangita” from the address which is mentioned below in the name of my mother. The delivery boy was handing over the credit card to that lady.

In fact I didn’t have any information on the card about when it is issued and dispatched to my address because the Bank had not been kept informed me about the credit card details.

After about one year I was getting a bank credit card statement with a transaction amount of `48,000/-. (Statement is attached). I surprised and I had contacted Bank on this. I had gone to HSBC head office at Pune and given a complaint on dispute form (complain receipt is attached). Also I logged a complaint to HSBC online. (Some of the e-mail communication is enclosed).

There was regular phone call started to reach me from Bank after a month and asking for the payment. They have been harassing me such a way that I totally upset now.

After my frequent communication had with Bank, the Bank was ordered for investigation and submitted a report me after investigation. This time only I came to know the things which were happened through out. This is the same thing I mentioned above in the petition.

Here is my complaint petition need to be taken action against the Lady ‘Sangita’ who had taken my credit card deliver from the courier guy and misused. Secondly the courier person who had given delivery to ‘Sangita’ without verification or producing proper identification of mine and also the HSBC Bank who still harassing me by asking payment through often phone calls.

For your information, I had visited Aunt police station at the time when I received the card statement and no body from the police station taken my complaint and suggest me to contact bank on this. Now Bank is not doing any thing except harassing and ultimately police is the only dependency for me.
Now I took transfer from my company and now working in Kochi. My current address as mentioned above.

Sangita’s Address

433/11,
Saraswat Colony,
Somwar peth, Pune, Maharashtra.

I request you to please take necessary action against the Lady ‘Sangita’ from above address and let me save from Bank harassment.